"This is what results from not investing in technology," said Henry Harteveldt, founder of San Francisco-based Atmosphere Research Group, a travel industry research company. For decades, Southwest hasn't made necessary investments in its technology, ...and more »
Photo: Brett Coomer, Staff
Southwest Airlines passengers stand in line outside Hobby Airport on Thursday, July 21, 2016, in Houston. A computer problem in the Southwest Airlines system caused flights across the country to be held up or cancelled as the airline worked to fix technology problems. ( Brett Coomer / Houston Chronicle )
Southwest Airlines passengers stand in line outside Hobby Airport...
Southwest Airlines, which dominates traffic at Houston's Hobby Airport, was still reeling on Friday from a technology outage that caused the airline to cancel some 2,000 flights and delay many others.
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