The makeup mogul Wednesday evening responded to the Better Business Bureau's “F” rating of Kylie Cosmetics, the maker of the wildly popular Kylie Lip Kits. “You guys are the reason I keep going and I'm motivated every day to make Kylie Cosmetics the ...
Kylie Jenner can no longer gloss over complaints about her lip kits.
The makeup mogul Wednesday evening responded to the Better Business Bureauâ€™s â€œFâ€ rating of Kylie Cosmetics, the maker of the wildly popular Kylie Lip Kits.
â€œYou guys are the reason I keep going and Iâ€™m motivated every day to make Kylie Cosmetics the best it can be,â€ the 18-year-old wrote on her website. â€œIâ€™m continuing to learn and I just want to make everyone happy. Because so many of you spoke out, Iâ€™m excited to tell you that the Better Business Bureau has looked at the facts and changed the rating.â€ Kylie Jenner has broken her silence on the Better Business Bureauâ€™s low rating of her cosmetic line. (Jordan Strauss/Jordan Strauss/Invision/AP)
Following reports about the low rating â€” which was mostly rooted in the fact that the makeup company had upwards of 100 unaddressed complaints in the last year and an excessive amount of delivery issues â€” the bureau changed the grade to a â€˜Câ€™ then a â€˜B-.â€™ In the end however, the BBB withdrew their rating entirely. Kylie Jenner Cosmetics gets â€˜Fâ€™ from the Better Business Bureau
The bureau stated Wednesday that â€œKylie Cosmetics currently has no ratingâ€ and that itâ€™s working with company to resolve the complaints. It continued on to say a new rating will be issued following further review.
The reality star defended herself against the failing grade and stated she had sold â€œmillions of Lip Kitsâ€ and claimed all complaints had â€œbeen addressed in a timely manner.â€
The bureauâ€™s website lists 136 â€œclosed complaintsâ€ â€” 71 of which are delivery related, and 56 regarding the product itself.
â€œIâ€™m sick and tired of people coming for my business,â€ the reality superstar said. â€œI love everything about Kylieâ€™s Cosmetics and I will do anything in my power to protect and improve it every day and make you guys happy. Kylie Jenner calls Tyga her â€˜husbandâ€™ on Snapchat
â€œI donâ€™t want to respond to the haters but you guys deserve an answer and to know the facts. I love you and apologize to anyone who felt the urge to complain and didnâ€™t receive the service they deserve.â€
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