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Kylie Jenner responds to the Better Business Bureau's 'F' rating

July 08,2016 00:05

The makeup mogul Wednesday evening responded to the Better Business Bureau's “F” rating of Kylie Cosmetics, the maker of the wildly popular Kylie Lip Kits. “You guys are the reason I keep going and I'm motivated every day to make Kylie Cosmetics the ...


Kylie Jenner can no longer gloss over complaints about her lip kits.
The makeup mogul Wednesday evening responded to the Better Business Bureau’s “F” rating of Kylie Cosmetics, the maker of the wildly popular Kylie Lip Kits.
“You guys are the reason I keep going and I’m motivated every day to make Kylie Cosmetics the best it can be,” the 18-year-old wrote on her website. “I’m continuing to learn and I just want to make everyone happy. Because so many of you spoke out, I’m excited to tell you that the Better Business Bureau has looked at the facts and changed the rating.” Kylie Jenner has broken her silence on the Better Business Bureau’s low rating of her cosmetic line. (Jordan Strauss/Jordan Strauss/Invision/AP)
Following reports about the low rating — which was mostly rooted in the fact that the makeup company had upwards of 100 unaddressed complaints in the last year and an excessive amount of delivery issues — the bureau changed the grade to a ‘C’ then a ‘B-.’ In the end however, the BBB withdrew their rating entirely. Kylie Jenner Cosmetics gets ‘F’ from the Better Business Bureau
The bureau stated Wednesday that “Kylie Cosmetics currently has no rating” and that it’s working with company to resolve the complaints. It continued on to say a new rating will be issued following further review.
The reality star defended herself against the failing grade and stated she had sold “millions of Lip Kits” and claimed all complaints had “been addressed in a timely manner.”
The bureau’s website lists 136 “closed complaints” — 71 of which are delivery related, and 56 regarding the product itself.
“I’m sick and tired of people coming for my business,” the reality superstar said. “I love everything about Kylie’s Cosmetics and I will do anything in my power to protect and improve it every day and make you guys happy. Kylie Jenner calls Tyga her ‘husband’ on Snapchat
“I don’t want to respond to the haters but you guys deserve an answer and to know the facts. I love you and apologize to anyone who felt the urge to complain and didn’t receive the service they deserve.”
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